Reflexology and the 10 Keys to Planning Sessions That Work!

April 30, 2012 by  
Filed under Reflexology Tips

In the last newsletter, I’d left off with #5:

Below are the remaining 6 Keys to Planning Sessions that Work” for Reflexologists (and other bodyworkers).

THE NEXT SET OF KEYS, #6 – 10
Here are the remaining steps…

6. Give clients a way to notice the difference they feel after the session.

This gives your client a way to measure, in their own body, the feeling of relaxation and their sense of well-being.

But, what if they don’t feel the benefits? You want to know that too.

By registering the tangible benefits, they’ll have even more reason to return.

A few clients will report no change, but the amount of sales you GAIN from this strategy can dramatically outweigh the risk.

7. Request immediate action for the follow up session and give them a time frame to start with.

Some reflexologists say goodbye and hope that the client will call again.

You need to take action and ask before they leave if they would like to book another session.

Even better you can give them a couple of dates in the next week or two that you have an opening.

You’re doing them a service by eliminating the time and inconvenience of having to call back, leave a message, etc.

If you’ll be raising your price soon or you’ll be away from your office or doing a benefit event – let them know this or say there’s a discount for booking in advance because it will save you the administrative cost of call-back or hiring a booking service.

Clients love it when savings are passed on to them.

8. Give your clients an Action Plan.

It’s a good idea to give your client some suggestions about they can do to help themselves between sessions.

Since they are ultimately responsible for their own health, it can be a great help to give them a plan or get them back on the path towards their goals.

Try not to make it too big of a task, because if they don’t accomplish it they might feel badly.

If I don’t have any unique ideas for them to try, I’ll ask them about what they already know. I find something that does work for them and then I suggest that they increase this activity (or decrease it as the case may be) by 10%.

I’ll sometimes suggest that they do no more than 10%, (which can always be added on to in the future). That’s because if they fail to achieve it, nothing big is lost.

9. Make one last suggestion.

In parting ask your client if, as a courtesy reminder, they would like you to call before their next scheduled session.

Or, if they haven’t booked a next session, ask if they would like you to touch base with them in a week or 2.

If they give you permission to call, make sure you do, but don’t try to “sell them a session”. Make the communication about them and not about you.

10. Don’t forget to let your client know that they can contact you for any information!

Clients WILL have questions, so provide an easy way to get a hold of you with your phone number and e-mail address, and add your website too, especially if it has a section for FAQ’s (frequently asked questions).

As I mentioned in s previous step – give yourself an “action plan” if you do just 10% of these steps, you should reap the benefits and if you do them all, I know you’ll be amazed by the power of these.

Here’s to your good session (and business) health!

Enjoy your wonderful Reflexology skills.

© Wendy Coad

Wendy Coad – Online health and reflexology expert and the “Reflexology Professor” publishes the popular “Reflexology Secrets, Tips and Techniques” weekly email newsletter to subscribers from around the world. If you’re ready to enjoy health, express creativity, gain knowledge and skyrocket your reflexology or holistic health career, get your FREE tips now at http://www.ReflexologyProf.com and join us at the top right corner.

To your reflexology success –

Reflex, Live Long and Prosper,

Creator of the Mega Reflexology Training

“THE FOOT FACTOR PROGRAM”

Reflexology and the Best 10 Keys to Planning a Session the Works!

April 16, 2012 by  
Filed under Reflexology Tips

I’ll start in no particular order, all are good and warrent you attention.

THE FIRST SET OF KEYS, #1 – 5

1. Draw Them in with a Kick-Butt Session Plan. This alone can mean the difference between success and failure.

You have just so much time to make a difference in their lives. The best way to do this is to appeal to their concerns and interests. Find out what their goals are, then be sure you have a system in place to monitor their success.

Bad: “Reflexology can help you feel better.”

Better: “Let’s turn team up to turn your energy level around in 4 weeks.”

Obviously your documentations will help you record their progress, but you might want to create an additional scale to refine and monitor this even further.

2. Be Conversational! You heard right.

You’ve probably learned that the less you talk, the deeper your sessions will be experienced.

And that’s true.

However there are times when you need to talk to your client, either at the intake or occasionally during the session.

In this case, talk to you client like a dear, respected friend. Don’t be afraid of using phrases like “And, what would you like session to focus on today?”

Avoid formality and use short easy phrases. Why? Even if you think they can’t possibly misunderstand – a few people will still be confused. Plus, being conversational helps clients feel like they can trust you more.

TIP: Don’t go overboard… no back slapping here. And whatever you do, don’t carry the conversation too far into the session. Remember, it’s more relaxing when you’re not talking.

3. Don’t be Practitioner Centered – Be Client Centered. Just like their brochures, a lot of practitioners talk on about how great Reflexology is… how great a practitioner they are… Hello? Client, anyone?

It’s better to think the way your client is probably thinking, “What’s in it for me?”

Poll your friends and relatives. If you can, talk with some of your clients and ask them:

  1. Why they chose you (you’ll also know how they look for help), and
  2. What they get out of your service (you’ll find out how they experience the benefits).

TIP: To instantly make your service more client-focused, insert the word “you” often.

4. Focus on the Benefits, not just the Features. The fact that you offer the best Reflexology is great, but what does it DO for your client? Does it give her a better quality of life? Does it give her “knock out” relaxation? Give her peace of mind?

Here’s an example: If you’re going to seek out Depak Chopra or Carolyn Myss, you’re not just going to these “stars” to hear about your health. You’re choosing who the wealthy, most selective clients see. So that’s what this particular “healer” sells.

It matters less how good their work is. (Dry that tear… you know it’s true!)

So, think about what your clients are really looking for.

For example: What does an insurance broker sell? If you answered “insurance policies” you’ve missed my point.

If you answered “peace of mind”… you’ve got it.

5. Nix the “Jive” Talk. Keep your explanations simple and avoid the jargon. Just stick to the facts… and the benefits. An easy way to weed out the mumbo jumbo is to think of dear old aunt Millie, listening to you. Would she get it? If not clarify and simplify.

Talk to the level that your client can understand. When I use analogies to explain something, I try to keep it relevant to their interests.

Recently I was struggling to explain Reflexology to a 7 year old. His mom helped me with this one. After a few failed attempts on my part she said, “it’s like a computer… you can press here”, pointing to his feet (keyboard) “and it effects something over there, (hard drive).”

Not only did he get it, but he loved it! Thanks, Mom.

Stay tuned…. I’ll fill you in on the rest of the list – “THE 10 KEYS TO PLANNING A SESSION THAT WORKS! KEYS #6 – 10” in your next newsletter.
Enjoy your wonderful reflexology skills.

Wendy Coad – Online health and reflexology expert and the “Reflexology Professor” publishes the popular “Reflexology Secrets, Tips and Techniques” weekly email newsletter to subscribers from around the world. If you’re ready to enjoy health, express creativity, gain knowledge and skyrocket your reflexology or holistic health career, get your FREE tips now at http://www.reflexologyprof.com and join us at the top right corner.

To your reflexology success –

Reflex, Live Long and Prosper,

Creator of the Mega Reflexology Training

“THE FOOT FACTOR PROGRAM”